What does the term "Next Day" mean to you?


What about the term "Next Day: Nights & Weekends"?


If you call on Monday night with a problem, you'd expect that "Next Day: Nights & Weekends" means that someone should be at your home fixing your problem on Tuesday (or possibly Wednesday because the technician may be busy).


What you don't expect is calling Saturday night and spending over an hour working via the phone and internet with a technician that doesn't solve either of your two problems.


Receiving the replacement part on Monday (at least that was timely) and discovering that the replacement part is just as bad as the original and that problem number 2 has escalated into the realm of dire problems. So you spend another hour on the phone and internet trying to solve the problem.


You are told that a technician will come out for problem #1 with the defective part, but that problem #2 isn't an "on-site technician's" job and that it can be solved only by restoring your computer back to its original factory settings (which means blanking the hard drive and losing just about everything that can't be backed up, which is just about everything).


After restoring the factory settings and spending another hour watching the technician remotely mess with your computer and reconfigure your entire wireless network, hearing him declare "problem solved" when your wireless network has been set to UNSECURED!! is not reassuring that the technician had any idea what he was doing.


Next you spend another two hours trying to reset the security on your network. In the process you kill the internet to your work laptop. Then you kill the internet to the WIRED DESKTOP. Then you spend a while setting on the floor surrounded by two laptops and a desktop and the worthless instructions for the wireless router crying. Eventually you restore the internet to the desktop and work laptop and the security settings, but the original problem of a lack of internet capability on the first laptop is still dead.


You wait two days before trying anymore restoration attempts on your own because the outsourced to India technicians are not helpful. By slightly reducing security settings and downloading an updated driver, you seem to have finally solved the problem on your own (no thanks to the four technicians who are paid to fix such things).


Oh, and that next day service for the defective part? Again, you'd think the in-person technician would be at your doorstep Tuesday or Wednesday. But here it is Thursday and all you know is that someone is supposed to call you at some point to set up the appointment with the technician, which is looking more and more likely to be a "Next Week" service than a "Next Day" service.


Conclusion... never, ever, ever order a computer or laptop from Dell again!