Remember back on the 18th when I complained that my order for yarn to make another Stitch Diva pattern was apparently backordered. And that while I had ordered it on the 11th, I hadn't been given any indication that the yarn was not in stock until the email a week later. So I responded that I wanted to cancel the order and be refunded my money. Now it is the 30th and I have received no further communication, no refund, and no yarn. I just sent another terse, but polite email that I would like to know what the situation is and whether I am going to receive the yarn (which is paid for) or my money back. I have never experienced such terrible customer service from a yarn store.