Good customer service always makes me happy (honestly, who wouldn't be happy to be treated well?). I think it is important to share good stories of good companies that actually care about what their customers think.

I love Newman's Own Organic Pretzel Nuggets. They are basically the only pretzels I eat; the only pretzels that I like. They have some magical ability to be pretzel, but not like eating dried out crud. It is hard to explain; they are crunchy and dry like good hard pretzels, but not overly dried out. Anyway... last time I was at the store, I bought two more bags and noticed that the nuggets were bigger and looked a bit different. All the bags appeared that way. I opened them at home and they were stale and not very good. I was very disappointed, as again, they are the only pretzels that I like.

I sent an email to Newman's Own and got a response the following morning from the director of customer service apologizing for the bad pretzels. Turns out that they have slightly changed the pretzels to be bigger, but they shouldn't have been stale. So she requested my address and promised to send me some replacement bags of pretzels.

That's so awesome! Thus far (in my recent memory) Wegman's, Newman's Own, Synder's have all been awesome in customer service through their website.